Privacy Policy
Your privacy matters to us at QuietHarborFrame
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather details you willingly share. This includes your name, company name, email address, phone number, delivery locations, and specific requirements for your floral needs. Payment details are also collected when you place orders, though they are processed securely through our payment partners.
For our corporate clients, we may also collect additional business data such as company registration information, preferred delivery timelines, and budget constraints. This helps us deliver a service tailored to your organizational needs.
Our site automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to enhance site performance and to understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer support. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We alsoUtilize information to improve our services and the overall website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
QuietHarborFrame respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Practices
We treat the protection of your personal data with utmost seriousness and implement suitable technical and organizational measures to safeguard it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to shield information during communication between your browser and our systems.
Limited Access
Only authorized personnel who need information to deliver services have access to customer data.
While we deploy robust security measures, no method of internet transmission is 100% secure. We continually update our security practices to guard against evolving threats.
Your Privacy Protections
You hold important rights regarding your personal data. Depending on applicable laws, you may be entitled to access, correct, delete, or limit how your personal information is used.
To exercise these rights, please reach out to us using the contact details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only for as long as needed to provide our services and meet legal obligations. Retention durations vary based on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: around two years and two months for service improvement analysis
- Marketing communication preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
This site uses cookies and comparable technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies store your preferences and assist in evaluating site performance.
You can adjust cookie options in your browser settings. Note that turning off some cookies might impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
The site may include connections to third-party sites or services. This privacy policy covers only QuietHarborFrame and this site. We are not liable for the privacy practices of external sites.
We recommend checking the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will amend the "Last Updated" timestamp at the top of this policy.
Please take a moment to review this policy from time to time so you can stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please get in touch.
Contact Us About Privacy
QuietHarborFrame Privacy Team
22 High Street, Chelsea, London
London, United Kingdom SW3 5EE
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.