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QuietHarborFrame

Privacy Policy

Your privacy matters to us at QuietHarborFrame

Effective Date: February 20, 2026 | Last Updated: February 20, 2026

Information We Collect

Personal Information You Provide

When you reach out to us for corporate floral arrangements or gift services, we gather details you willingly share. This includes your name, company name, email address, phone number, delivery locations, and specific requirements for your floral needs. Payment details are also collected when you place orders, though they are processed securely through our payment partners.

For our corporate clients, we may also collect additional business data such as company registration information, preferred delivery timelines, and budget constraints. This helps us deliver a service tailored to your organizational needs.

Information Collected Automatically

Our site automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to enhance site performance and to understand how clients discover our services.

Important: We never collect more personal information than is necessary to provide our flower arrangement and delivery services. Your privacy is central to how we operate.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver excellent customer support. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We alsoUtilize information to improve our services and the overall website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better serve the business community in United Kingdom.

Order Processing: Managing your flower orders, deliveries, and payment processing
Communication: Responding to inquiries, providing updates, and customer support
Service Improvement: Analyzing feedback and usage patterns to enhance our offerings
Business Development: Creating tailored corporate programs and subscription services

Information Sharing and Disclosure

QuietHarborFrame respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

Service Partners

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Practices

We treat the protection of your personal data with utmost seriousness and implement suitable technical and organizational measures to safeguard it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.

Secure Storage

Personal information is kept in secure systems with access controls and ongoing security monitoring.

Encryption

Sensitive data transmissions are encrypted to shield information during communication between your browser and our systems.

Limited Access

Only authorized personnel who need information to deliver services have access to customer data.

While we deploy robust security measures, no method of internet transmission is 100% secure. We continually update our security practices to guard against evolving threats.

Your Privacy Protections

You hold important rights regarding your personal data. Depending on applicable laws, you may be entitled to access, correct, delete, or limit how your personal information is used.

Access: Request a copy of the personal information we hold about you
Correction: Update or fix inaccurate personal information
Deletion: Request removal of personal information (subject to legal retention requirements)
Restriction: Limit how we process your personal data in certain circumstances
Portability: Request transfer of your data in a structured, commonly used format

To exercise these rights, please reach out to us using the contact details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal information only for as long as needed to provide our services and meet legal obligations. Retention durations vary based on the type of information and the purpose for which it was collected.

Typical Retention Periods:

  • Customer contact and order details: about three years after the last service interaction
  • Payment transaction records: seven years to satisfy tax and accounting requirements
  • Website analytics data: around two years and two months for service improvement analysis
  • Marketing communication preferences: until you unsubscribe or two years of inactivity

Cookies and Website Tracking

This site uses cookies and comparable technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies store your preferences and assist in evaluating site performance.

You can adjust cookie options in your browser settings. Note that turning off some cookies might impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

The site may include connections to third-party sites or services. This privacy policy covers only QuietHarborFrame and this site. We are not liable for the privacy practices of external sites.

We recommend checking the privacy policies of any third-party sites you visit via links on our site.

Policy Updates

We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will amend the "Last Updated" timestamp at the top of this policy.

Please take a moment to review this policy from time to time so you can stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please get in touch.

Contact Us About Privacy

QuietHarborFrame Privacy Team
22 High Street, Chelsea, London
London, United Kingdom SW3 5EE

Email: [email protected]
Phone: +44 20 7946 0958

For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.